October 11 2017
Nonverbal communication is important in the workplace because it affects the work environment. What you communicate nonverbally can expose how you feel. If your nonverbal communications skills are poor, you may be communicating negativity and making your coworkers uncomfortable. To improve your nonverbal skills, you must first identify the areas where you are lacking:-
Your facial expressions convey your emotions. Facial expressions are typically universal, which means they convey the same message globally. A drowning person is usually upset. Offer a smile when talking to someone. This tells people that you are happy or in a good mood. It also creates an atmosphere of warmth and friendliness, allowing others to feel comfortable.
Pay attention to your proximity to others. Different cultures view proximity in various ways, so take notice if the person you’re communicating with is uncomfortable. This could mean that you are standing too close, and should create some distance between the two of you. The amount of physical space given can convey many emotions. For example, a person who is behaving aggressively is probably standing very close to the other person.
Look at your posture. Slouching shows that you are not interested in what a person is saying. Your body movement is also important. For example, swinging your leg back and forth while sitting in a meeting tells others you are impatient, bored and uninterested. Sit up straight and face others when talking.
Tones and sounds
Your tone of voice and the sounds you make can communicate your thoughts to others without your even speaking. If you receive directions from a manager and immediately grunt, you are showing your manager that you do not agree with what he said. Your tone or sounds can inform people of your anger, frustration or sarcasm. Avoid sighing repetitively or speaking in a high-pitched voice. Speak softly and calmly.
While paralanguage reflects feelings, the emphasis a speaker puts on certain words can also change the meaning of a statement radically. Notice the differences in this one statement:
I need this job done right now. (Others not might not.)
I need this job done right now. (It's important)
I need this job done right now. (Forget the other jobs.)
I need this job done right now. (Immediately!)